一、原則
本服務付費方案屬於「非以有形媒介提供之數位內容或一經提供即為完成之線上服務」。依《消費者保護法》及《通訊交易解除權合理例外情事適用準則》第 2 條,付費方案一經付款並開通後,不適用七天鑑賞期,原則上不予退費。
我們提供免費方案供您先行試用,請確認功能符合需求後再購買。所有付費方案均為一次性購買、不會自動續扣,因此不會發生非預期的續約扣款。
二、可以退款的情況
發生以下情況時,我們會全額退款:
- 重複扣款:同一筆購買被重複收費。
- 無法開通:付款成功後 48 小時內方案仍未開通,且我們無法修復。
- 服務永久終止:依剩餘天數比例退款。
- 法律另有規定必須退款的情況。
三、如何申請
請於付款後 14 天內來信 [email protected],並附上:登入 Email、付款日期、訂單編號或付款收據。我們會在 3 個工作天內回覆。
退款將退回原付款方式。透過 Lemon Squeezy 購買的訂單由 Lemon Squeezy 執行退款;入帳時間依銀行、PayPal、支付寶或微信支付的作業時間而定。退款完成後,對應方案天數將一併取消。
English Version
Huca paid plans are digital services delivered immediately after purchase. Under Taiwan consumer protection rules for digital content, purchases are generally non-refundable once the plan has been activated. A free plan is available so you can try the service before buying. All paid plans are one-time 30-day passes and never renew automatically.
We will issue a full refund if:
- you were charged more than once for the same purchase;
- your plan was not activated within 48 hours of a successful payment and we cannot fix it;
- we permanently discontinue the service (pro-rated for unused days); or
- a refund is otherwise required by law.
To request a refund, email [email protected] within 14 days of purchase with your account email, payment date and order number/receipt. We reply within 3 business days. Refunds are returned to the original payment method; orders placed through Lemon Squeezy are refunded by Lemon Squeezy.
需要申請退款?
[email protected]